Privacy Policy

Privacy Policy

Effective Date: March 30, 2026
Last Updated: March 30, 2026

DermaPrime Therapeutics LLP (“we,” “us,” or “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website dermaprimetherapeutics.com or make a purchase from us. This policy is published in compliance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

1. Information We Collect

We may collect the following categories of information:

a) Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Date of birth (where applicable)

b) Payment Information

  • Credit/debit card details (processed securely through third-party payment gateways; we do not store card numbers on our servers)
  • UPI ID or net banking details (handled by payment processors)
  • Transaction history and order details

c) Browsing and Technical Data

  • IP address
  • Browser type and version
  • Device information and operating system
  • Pages visited, time spent on pages, and clickstream data
  • Referring website or source

d) Prescription Information

  • Where required for prescription-based products, we may collect prescription documents uploaded by you. These are handled with strict confidentiality.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing: To process and fulfill your orders, manage payments, and arrange delivery.
  • Communication: To send order confirmations, shipping updates, invoices, and respond to your inquiries.
  • Customer Support: To resolve complaints, handle returns or refunds, and provide after-sale service.
  • Website Improvement: To analyze usage patterns, improve website functionality, and enhance user experience.
  • Marketing: With your consent, to send promotional offers, newsletters, and product recommendations. You may opt out at any time.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following circumstances:

  • Payment Processors: Your payment information is shared with trusted third-party payment gateways (e.g., Razorpay, CCAvenue, or similar) to process transactions securely.
  • Shipping and Logistics Partners: Your name, address, and phone number are shared with courier and logistics partners to deliver your orders.
  • Legal Obligations: We may disclose information if required by law, court order, or governmental authority.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
  • Service Providers: We may engage trusted third-party vendors for analytics, email marketing, or IT support, who are bound by confidentiality obligations.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device.

  • Essential Cookies: Required for basic website functionality such as shopping cart and login sessions.
  • Analytics Cookies: Used to understand visitor behavior and improve our website (e.g., Google Analytics).
  • Marketing Cookies: Used to deliver relevant advertisements and track campaign performance.

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of the website.

5. Data Security Measures

We implement reasonable security practices and procedures as required under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. These include:

  • SSL/TLS encryption for data transmission
  • Secure storage of personal data with access controls
  • Regular security assessments and vulnerability testing
  • Restricted access to personal data on a need-to-know basis
  • Secure payment processing through PCI-DSS compliant gateways

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights

Under applicable Indian law, you have the following rights regarding your personal data:

  • Right to Access: You may request a copy of the personal data we hold about you.
  • Right to Correction: You may request correction of inaccurate or incomplete personal data.
  • Right to Deletion: You may request deletion of your personal data, subject to legal retention requirements.
  • Right to Withdraw Consent: You may withdraw consent for marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

To exercise any of these rights, please contact us using the details provided below.

7. Retention of Data

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable laws. Order and transaction data may be retained for up to 7 years for accounting and legal compliance purposes.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party site you visit.

9. Children Privacy

Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete such information.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the contact details of the Grievance Officer are as follows:

DermaPrime Therapeutics LLP
16/A, Khadayata Society, B/h Balvatika,
Ahmedabad, Gujarat 380008, India
Email: dermaprime@rediffmail.com

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact us at the above address. We will endeavor to address your concerns within 30 days of receiving your communication.

Scroll to Top